Because it’s very important to connect with your customers, be aware of all their problems and work to solve them
It is a software system, helping you interact with, analyze and improve customer problems, seeking solutions, and suggestions for the services and products provided by your company, by collecting all available customer information, through social media, messages and voice calls, and helping you organize all information, in a special record for each customer, and crm also stores customers details, leading to the application of marketing policies with ease, at the will of each customer.
CRM provides the assistance that every customer need, before purchasing the product or service or while using the service that your company offers, or even after-sales, and this is a competitive discrimination factor that encourages the brand.
The advantages of the CRM system from Ebitkar company:
- Provide all products or services provided by your company.
- Find out who customers are interested in your website, and who are potential customers, leading to increased sales.
- Understand your customers’ needs and work to meet them.
- Find out the customer style that helps you apply policies that match them.
- Strengthen the relationship between you and the client, leading to trust and mutual success.
- Keep your customers, have easy access to them, and don’t lose your customers by up to 80%.
- Facilitate work on the salesperson, because it is able to communicate all the information through the CRM data.
- The ability to determine the powers of your employees, ensuring the data protection of your customers’.
- Easy access to all reports and statistics.
report files, and ensuring safe hosting score. CRM provides many types, at your request.
1- CRM Marketing and Sales:
This type includes integrating data about the customer, displaying it as easily accessible evidence, every interaction between your company and your current and potential customers, displayed on the system, thus helping you provide a complete database of customer inquiries and needs, and working to meet them, by implementing successful marketing moments.
2- CRM stores and projects:
The CRM system is an innovation for stores and projects, allowing the management of services and products, and the organization of invoices, you can also manage your own projects with ease, by adding all the details, distributing tasks to each department, and continuing to work with ease.
3- CRM for technical support:
This system provides all detailed reports of all the problems facing customers, and their suggestions to solve them, in order to develop the product or service, thus ensuring easy access to these solutions, implementing customer suggestions, developing the service and increasing sales.
- Category: Software
- Client: Kers MM
- Location: Usa
- Completed Date: 2018
- Project Value: 50k
- Mananer: Skermset
- Designer: Istiak